Key Steps
Step 1: Log In to Kaleidoscope 0:18
Open your internet browser.
Navigate to Apply.MyKaleidoscope.com.
Log in as a client user.
Step 2: Access the Help Center Chat 0:46
Once logged in, look at the lower right-hand corner of your screen.
Click on the small chat icon with a 'K' (speech bubble) to open the Help Center.
Step 3: Explore Help Center Resources 1:04
You are now in the Help Center and Support Center.
You can send messages and access in-app walkthroughs.
Visit the Help Center for collections specifically for administrators.
Step 4: Find Specific Help Articles 1:24
Within the administrator collection, explore subtopics such as:
Program Build and Edit
Application Management
Connect
Review Board
Disbursements
SRS
AI and Plagiarism
Training Videos
Legacy Program Builder and Application Manager
Each subtopic contains articles with step-by-step guides.
Step 5: Ask a Question 2:05
If you have a specific question, type it into the chat.
You can also select from suggested topics.
Step 6: Receive Answers and Articles 2:37
The AI agent will scan resources and provide the best possible answer.
You will receive help articles with step-by-step guides and screenshots.
Step 7: Contact Support if Needed 3:06
If your question is not answered, it will be sent to customer success and support teams.
Step 8: Utilize the Chat Feature 3:33
Remember, you can use the chat feature in the lower right corner without leaving your client portal.
Cautionary Notes
Ensure you are logged in as a client user to access the Help Center.
If you do not receive a response from support, check your spam folder for replies.
Tips for Efficiency
Familiarize yourself with the Help Center layout to quickly find resources.
Use specific keywords when asking questions to get more accurate answers.
Bookmark frequently used articles for quick access.
Link to Video Walkthrough: