This article is for applicants.
This article covers:
Commonly asked questions
Q: Can Kaleidoscope resend the email to my contributor?
Q: Can Kaleidoscope resend the email to my contributor?
A: The contributor request email is sent automatically, and our support team can send it again manually if needed. However, your contributor should not need a new email if they follow the steps below.
Q: My contributor clicked the link once and now it doesn’t work. What happened?
Q: My contributor clicked the link once and now it doesn’t work. What happened?
A: Each access link can only be used once. If your contributor clicks an old link, Kaleidoscope automatically sends them a new one. Anything they already entered on the form is saved.
Q: Will I know when my contributor submits?
Q: Will I know when my contributor submits?
A: Yes. You’ll receive an email when your contributor submits their form. You won’t be able to see what they wrote.
Q: The deadline is close and my contributor still hasn’t submitted. What should I do?
Q: The deadline is close and my contributor still hasn’t submitted. What should I do?
A: Share the steps below with your contributor right away. If they can’t get in before the deadline, contact Kaleidoscope Support. Whether an extension is possible is up to the program sponsor.
Confirm your request was sent
Your contributor’s email is sent once you enter their information in the contributor section of your application and click Next, Save, or Submit. If you entered their information but didn’t move past that section, the request hasn’t been sent yet.
Check the email address you entered
Log in to your account at apply.mykaleidoscope.com/login.
Open your application and go to the contributor section.
Confirm your contributor’s email address is spelled correctly and is an address they check regularly.
Share these steps with your contributor
Send your contributor these steps:
Check your spam or junk folder for an email from Kaleidoscope.
If you can’t find it, go to apply.mykaleidoscope.com/login.
Log in with the same email address the applicant entered for you.
If you’ve never set a password, click Forgot Password to create one.
Once you’re logged in, the request will appear on your dashboard. Click View to start or continue the form.
Note: Your contributor must log in with the exact email address you entered. If they sign up with a different email, they won’t see your request. You can also send them Accessing Your Contributor Request Forms, which walks them through the same steps.
Contact support
If your contributor has tried these steps and still can’t open, save, or submit the form, contact Kaleidoscope Support from the Help icon in your applicant portal. Include:
your name
the program name
your contributor’s name and email address
a description or screenshot of what they’re seeing