This article covers:
Notifying your program administrator
What information to share
How your disbursements are affected
Notify your program administrator
If your enrollment plans change, contact your program administrator as soon as possible. They manage your award record and need to update it on their end before disbursements can continue or be rescheduled.
You can usually find administrator contact information in:
Your original award notification email
The confirmation email from your acceptance form
If the program administrator contact information is not available, please reach out to Kaleidoscope Support at [email protected]
Note: Don't wait until your next disbursement is due to report a change. Reaching out early makes it much easier to avoid processing delays or returned payments.
What information to share
When you contact your administrator, be ready to provide:
Your new school name and if relevant, your new program or degree
Your new school's financial aid office information
Your new start date (for a transfer) or deferred start date (for a deferral)
Whether you've been accepted to the new school, or are still awaiting a decision
Any updated enrollment documentation your program requires, such as an acceptance letter or enrollment verification
Your administrator will let you know if any additional forms need to be completed in Kaleidoscope, such as an updated supplemental form or a new enrollment verification.
How your disbursements are affected
Once your administrator updates your award record, any future disbursements will reflect your new enrollment. Depending on your situation, you may need to:
Submit a new disbursement request for the updated term or school
Provide a new enrollment verification before the next disbursement is released
If a disbursement has already been sent to your previous school, your administrator will let you know whether it needs to be returned or reissued.
Note: Disbursement destinations (school vs. direct to you) and payment methods are set by your program administrator. If your new school requires a different payment method, notify your administrator when you report the change.